Package Includes:
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Ordered 25.04 received 21.05. The bag is just super for the cat there is spacious and good. I took the size l. i'm very happy. Thanks to the store.
Very. Very good bag recommend.
The parcel was more than 40 days and almost 2 weeks was in the post office, there was no notification. Received independently by the track number. The bag is good, but the cat does not want to go into it, there was a strong smell, weathered, thank you!!!
I liked the carrying. For a large cat perfectly fit.
Good, quality bag. The description corresponds. The grid is dense. The bottom is out. There is a small smell of synthetics, over time it will fade.
Cool
The bag came as in the picture, very Spacious. For a small dog (3 kg) freely. All locks work. The bottom is not very dense. It is convenient that you can carry both in your hands and on your shoulder. The smell is strong. The item is tracked all the way.
Many thanks to the store for the goods! Carrying is excellent, what you need! For summer, transportation in transport mesh is very necessary.
Good bag.
Product arrive un 20 days, conform to description ! I recommend ! Thank you !
The bag is good, they took for the cat, but the cat is still small, and the bag is spacious, so we transport the dog york along with 3.5 months kitten.
I recommend
The bag is just super, i did not even think that it would be such: large, elastic. delivery fast
Bag quality, volume (ordered for a cat but perhaps suitable for a spitz), the bottom is stiff, removed.
Thank you very much. Quality is large.
Carrying is very good, the grid is dense. I liked that the bottom is removed. Package came quickly
Many thanks to the store for understanding and patience, the goods received, the quality is super, what i wanted!
Delivery fast 3 weeks to nizhny novgorod