Package Includes:
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Leave a Review
Great house!!!
I really liked the house! For spitz spacious. Delivery to tambov for 3 weeks. There is a smell, but not so scary, will fade. Thank you store!
Durable fabric, came in a month
The product corresponds to the description. Delivery is fast.
Extra!
Big enough. locks all work. but the cat does not understand, gnaws everything, the net claws cling, maybe small more. and the playpen is cool, i advise
Everything is fine, the goods are quality, the child liked more than the dog. Prodovets recommend.
Already have other alike. IS an excellent product!
All super
It arrived in perfect condition thank you very much i would reorder it and recommend it to eyes closed
For york with puppies was not enough. There is no place for diapers and bowls, the type of door that zipper closes puppies quickly breaks to holes. In short, a useless thing i will forgive to buy a metal pen. For one dog is quite suitable
My spies like)
Good tent for my pet. Jack russell terrier fits very freely, i think the two will also not be cramped. I'll take it with me to the exhibition, i'll try it in fact. I will add a review)
I'm very happy) the store is just super! Quality too! Delivery is very fast! Thank you very much!!!!!!!! This is the only seller on ali who tries for buyers!
Many thanks to the store!!! the parcel came 24 days before karelia. The quality is excellent, there is no smell .. i recommend
The house came very quickly. Fully corresponds to the description. I am very happy done all well. Seller recommend.
A little thread sticks out, strongly stinks-threw air on the balcony. The house is actually huge, a medium-sized dog can fit quietly. Took a cat for childbirth
My two pets fit perfectly with their toys and still have plenty of space to spare. I loved it, spacious, quality and has many holes for them to be at a good ambient temperature and also for them to look around. I recommend 100%
It took a very long time, almost 1,5 months. The goods are quality, the dog liked
Thank you!!! All as in the description! 5 +!