Package Includes:
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Thank you! Perfect!!!!
Excellent purchase!! Good finishes, very airy for summer, very soft, very good material. My cat loves it! Am delighted eat products that did. Thank You!
I bought Maltese sweat for my little girl. Size and quality is very good. I recommend it. Delivery is very fast
Carrying delivered quickly. The quality is excellent. The only one, packed weakly, only a simple plastic bag and top postal. All the same, it was necessary to wrap still in the puffy. The truth got normal. For the bengal cat, the weight of 5 kg in the whole height did not work, as the paws are long. But i also have in another transport, the same situation. But this is correct, as it is the standard size allowed to air transportation. Inside the carrying is still a couch, on a solid basis. Everything is super, i really liked it. Definitely recommend. Let's see how it will be in the case.
Very good quality and looks very nice! Shipping very fast also, 5 star!
Lovely carrying and wonderful store. I wrote off with him, asking how fast to send and receive the goods, because the flight with the dog, replied that in 10-15 days. And in 15 days i have it! I'm very happy. Sent almost immediately. In general, as we make a flight, i will add a tip
Carrying is very cool! Although there is a smell (which i hope will pass from ventilation)-the cat immediately admired his new purchase! Sewn neatly, the most beautiful, all mesh with a zipper, everywhere you can open, two pockets. In short for such a sum (another discount some kind of turned out) with such quality-in moscow i would not buy. Definitely recommend and many thanks to the store for such an excellent product and fast delivery!!!
Thank you, quality goods and fast delivery.
Delivery 1,5 weeks to hmao!!! Oooochen fast!
Thank you very much!!! the bag is very good and comfortable.
The bag is made with a very thick canvas, the visual is just impeccable I recommend without any hesitation
I recommend. Carrying is really cool, the quality is good.
Super quality, only smell terrible! And the size turned out to be small, only for a puppy or cat, chihuahua, etc. For 30 cm small dog will
Quality carrying, strong. Substrate removed, price + quality. Thanks to the store. Plus fast shipping.
Thank you very much. The bag really liked, the dog and i'm delighted. Special thanks for super fast delivery to peter in a week. The bag itself is very comfortable and well made. Animals kilogram so up to 4-5 can safely carry for the main belt, more better still for small handles. Since the slings stick on the plastic fastener and are not very securely fixed for a large weight. Except for this, everything is super!)
Top! Top! Good quality!