Package Includes:
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
good distributor, best if we would like to do a long relationship with me, a dropshiper giving me better features
Brought the courier. Corresponds to the description. Nice house. Size m perfectly suited for chihuahua weighing 3 kg. Thank you store!
Very good! fast shipping!
Thanks to the store. I liked the dog's house very much. With the size guessed. For eric 3,5 kg just right.
The couch came with a broken plastic strut
The store sent the goods quickly. The parcel was very compactly packed. "Sneakers" straightened up immediately. In the kit there is a wire that keeps the shape. The house is great. Cat liked it. Adores him to claw)))
Brought by a courier, i'm interested for 250₽ it's actually real?) bought with a coupon on the day of sales, it turned out profitable, but would not pay anymore, since the holes. By the way i bought a guinea pig, i will add a photo, like the size of the norms
The house is good, the dog liked the truth of the bezel for the house put from a larger size, which did not like this delivery for 2 months, still in shock, the track is not tracked when sending by mail.
Bien.
A little less than imagined, but is good
nice
Excellent house, liked. Thank you very much.
I love it!!!
Great deal!
Very pretty. My dog 2,5 kg to find immediately pleasant. Good size for him.
Everything is fine
Very nice. 2 months Lab loved it since day 1.