Package Includes:
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Size for optional by M bound to come buy light used 3kg sweetheart one tested a lot element ~ two key used two birds the long narrow-Marie is over and obscure the four key ㅎㅎ let me get more work through mash with finding the you buy has a caustic non goodie
Very good Quali taet. for ENT missing.
Good quality product.
Backpack class!! Spacious and high quality. it was about a month in st. petersburg. it was tracked. it's true rubber, i think it will air)
The quality is very good, but i thought it would be more compact and there are very few handles for carrying in my hand
Quality is super. The bag is very good, even a bit too big for the dog. Locks are whole, there is no smell. Buy definitely!!!!
Delivery to moscow for a month, the track was tracked partially. The backpack is super, large, ventilated, the cat (4 kg) dream is enough and like even she liked) there is a small smell, i hope it will quickly fade. You can fix the tail, all work with one, a little bit, but i think they will develop. Soon there will be an opportunity to try, i hope not to fail. Thank you store!
Just super. Cat like the light, comfortable on the back, the weight of the cat is not felt
The backpack is just wonderful. I liked it very much. Many thanks to the store. This is one of my best shopping on ali express.
GÉNIAL
Big and beautiful. Perfect finish
Very fast delivery. Product is OK. Top Quality. Thank you
Really good quality and fast shipment. Thank you. Müge
Everything is super. It was 3 weeks in almaty. Quality backpack. Pretty big