Package Includes:
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Excellent toy) and fast delivery!!!
Great toy
my dog loves him
This is just the cutest thing ever for my dog, since he got it we cannot take it from him! It has such a good material especially for the price and it arrived very fast! ***** Thank you very much!!
Less than expected, quality average
Everything is fine, thank you very much!
Thank you i arrive in 1 month
Very fast delivery to Poland, not spodziewałam is that as krotko will jechali. The duck is super, first myśliwska prey for my dog and for this szorstkowłosa, just a little lost this WLOS rough. Recommend salesman and this poultry łowny!!!!
my puppy loves this duck. I ordered extras so he always has one.
Good toy !! dog loves it
Dogs love it
Our dog loves them, is his favorite toy
As described. Strong toy!
Fantastic toy!
You haven't tried it yet, but it looks good. It's a little smaller than i thought.
Myślałam that soft toy is bigger. Misiek squeals and has film "szelestka". Unfortunately is not durable stainless szczeniakiem withstood about one week.
Fast delivery. Small but the dog is it very much!
Exactly. Happy
Slow. Very slow